Prove you can investigate.

1. Read the evidence.

   Records arrive in stages, as they would in a live case.

   Maya case · EvidenceIllustration

   • E01Customer profileOpen
   • E02Transaction recordsViewing
   • E06Opens in Stage 2Locked

   Stage 1 of 2

   Illustration of the evidence list: the customer profile and transaction records are open, and one item stays locked until Stage 2.

2. Make the call.

   Reconcile, trace and decide what the evidence supports. Answers lock once you submit.

   Example questionIllustration

   You work in a company's finance team. An email arrives that looks like it is from a supplier you pay regularly. It says: "We have a new bank account. Please send future payments there." You are due to pay this supplier £18,400 in two days.

   What should you do first?

   • Update the bank details and pay as planned.
   • Check the request with the supplier before paying.
   • Report the supplier for fraud.

   Answers lock when you submitSubmit

   Illustration of a question screen: an example question about a request to change a supplier's bank details, with three answers, one selected, and a note that answers lock when you submit.

3. Get feedback.

   See what you did well and what to improve.

   FeedbackIllustration

   Did well

   You treated the email as a request to check, not an instruction to follow.

   To improve

   Call the supplier on a number you already have, not one given in the email.

   Why

   Bank details should be confirmed directly with the supplier before any money moves.

   Next: record what you checked and why

   Illustration of a feedback screen for the example question: what you did well, what to improve and why it matters.

How it works